Neighbourhood Service

Our Neighbourhood Officers deal with all tenancy and lease management and reviews, Anti-Social Behaviour (ASB), tenancy fraud, process mutual exchanges, offer advice on housing options, community improvements and carry out Estate inspections. We aim to be:

• Accessible and offer first time resolution – when you contact us by telephone, our customer experience team will initially see if they can help and if not, will put you through to your Neighbourhood Officer. If they are not available, we will offer for you to speak to our officer on duty. Should we not be able to resolve this we will be realistic as to when we will come back to you with an update or resolution.
• Responsive – we will adapt our service to suit your individual needs in a way that you like to communicate, whether on the phone, by email or in person.
• Proactive – we will be honest in our approach and explain what we can and cannot do. Our aim is to work with you to ensure you sustain your tenancy/lease with us. Should we not be able to meet your needs we will work with you to sign post or refer you to the agency best placed to meet your needs.